Identify and establish a
Service Management Strategy
This is usually a short assignment that produces big results. It focuses on what is required to maximise the Return on Investment in managing Services on a formal basis.
If this has not been done before it is highly likely that you will be able to:
- Improve the quality of Business Services, and
- Reduce the overall cost of Business Services and
- Reduce the time and effort required to introduce new and updated versions of Business Services.
Service Management Strategy elements and dynamics
The assignment identifies and discusses a number of important strategic service elements and dynamics and their relevance. It also identifies an appropriate Service Management System and provides an easily understood assessment of the current condition of your organisation’s readiness in this respect.
Subsequently it identifies the core strategic objectives and actions required to establish successful Service Management and Business Services.
Service Management Strategy
Service Management Strategy has two key components:
- Service Management System Strategy.
- Business Services Strategy.
The assignment usually consists of three sections:
- A review of your current situation.
- The Service Management Strategy workshop.
- Follow up to the workshop, strategy refinement and approval.
Additional Information
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